Question 1

Can you brand the gifts with our company logo?

Accepted Answer

Yes — branding is our specialty. We can add your logo, colours and a personal message to most items and to the packaging. Share your brief on WhatsApp or in the order notes and we'll mock it up before we produce.

Question 2

How long until my gifts are ready?

Accepted Answer

Ready-made gifts go out quickly once payment is confirmed. Custom and corporate orders depend on quantity and branding — tell us your deadline on WhatsApp and we'll commit to a timeline up front.

Question 3

Do you handle corporate and bulk orders?

Accepted Answer

Absolutely — corporate gifting is what we do best. From a handful of executive hampers to hundreds of branded packages, share the quantity, occasion and budget and we'll curate options for you.

Question 4

Where do you deliver?

Accepted Answer

We are based in Dubai and deliver across East Africa — Uganda, Kenya and Tanzania (your default market is Uganda). Delivery cost and timing depend on your town and courier; we'll confirm both on WhatsApp once you place your order.

Question 5

What if there's a problem with my order?

Accepted Answer

If your gift arrives damaged or isn't what you expected, message us within 7 days and we'll make it right — replacement or refund. Bespoke, made-to-order packages are produced to your brief, so those are only refundable if the fault is on our side.

Question 6

Are there any discounts?

Accepted Answer

Yes — bulk orders of 3+ items get a discount applied automatically at checkout. For larger corporate volumes, ask us on WhatsApp for a tailored quote.

Question 7

Can you create a fully bespoke gift package?

Accepted Answer

Yes — tell us the recipient, occasion, theme and budget and we'll curate a one-of-a-kind package. No idea where to start? Describe the vibe and we'll propose options.

Question 8

How do I pay?

Accepted Answer

There's nothing to pay when you place your order. We confirm the details with you on WhatsApp, then a 50% advance payment confirms your order and we get started — the balance is settled before delivery. We'll share payment details on chat.

Question 9

Can I see options before I commit?

Accepted Answer

Of course — message us on WhatsApp or Instagram and we'll share photos and curated suggestions for your occasion and budget.

Added to your bag

Tell us when it's back

The Blue Serenity Box

What buyers say about the The Blue Serenity Box

Write a review of the The Blue Serenity Box

Write a review

More from the shop

The Executive Essentials Set

The Wellness Desk Set

The Self-Care Retreat Set