Question 1

Can you brand the gifts with our company logo?

Accepted Answer

Yes — branding is our specialty. We can add your logo, colours and a personal message to most items and to the packaging. Share your brief on WhatsApp or in the order notes and we'll mock it up before we produce.

Question 2

How long until my gifts are ready?

Accepted Answer

Ready-made gifts go out quickly once payment is confirmed. Custom and corporate orders depend on quantity and branding — tell us your deadline on WhatsApp and we'll commit to a timeline up front.

Question 3

Do you handle corporate and bulk orders?

Accepted Answer

Absolutely — corporate gifting is what we do best. From a handful of executive hampers to hundreds of branded packages, share the quantity, occasion and budget and we'll curate options for you.

Question 4

Where do you deliver?

Accepted Answer

We are based in Dubai and deliver across East Africa — Uganda, Kenya and Tanzania (your default market is Uganda). Delivery cost and timing depend on your town and courier; we'll confirm both on WhatsApp once you place your order.

Question 5

What if there's a problem with my order?

Accepted Answer

If your gift arrives damaged or isn't what you expected, message us within 7 days and we'll make it right — replacement or refund. Bespoke, made-to-order packages are produced to your brief, so those are only refundable if the fault is on our side.

Question 6

Are there any discounts?

Accepted Answer

Yes — bulk orders of 3+ items get a discount applied automatically at checkout. For larger corporate volumes, ask us on WhatsApp for a tailored quote.

Question 7

Can you create a fully bespoke gift package?

Accepted Answer

Yes — tell us the recipient, occasion, theme and budget and we'll curate a one-of-a-kind package. No idea where to start? Describe the vibe and we'll propose options.

Question 8

How do I pay?

Accepted Answer

There's nothing to pay when you place your order. We confirm the details with you on WhatsApp, then a 50% advance payment confirms your order and we get started — the balance is settled before delivery. We'll share payment details on chat.

Question 9

Can I see options before I commit?

Accepted Answer

Of course — message us on WhatsApp or Instagram and we'll share photos and curated suggestions for your occasion and budget.

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From people who gift with Vanity Chest